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ITIL® 4 Introduction

ITIL® 4 Introduction

Introducing ITIL

What you’ll learn

ITIL® 4 Introduction

  • An understanding of ITIL 4


  • None


In MP4-video format and presented by Trevor Wilson, an Axelos/PeopleCert accredited ITIL trainer. This video is an extract from our complete ITIL 4 foundation eLearning certification course.  Incorporating, Setting-the-scene, Introducing ITIL 4, and a sample of mock exam questions.  The section, ‘Setting the scene’ presents topics regarding IT service management (ITSM) in the workplace, and the section. ‘Introducing ITIL 4’ provides students with a brief overview of some of the key concepts of ITIL 4.

Who this course is for:

  • ITIL beginners, ITIL v3 certified students, IT managers, and business managers

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